Thank you to Robert Zapata for your compassion towards me during a very difficult time involving my A/C. He took my phone calls and did not dodge me, answering all my questions and did what he could to try and help me. The issue is solved and I am very happy.
Thank you very much to Supervisor Chris for your quick response after being made aware of the problem and for your phone calls.
The company needs more people like you two, who really care about the customers needs.